Why every school needs Parent Ambassadors

Do you have a parent ambassador program at your school?

It’s commonplace in the US and getting more popular here in Hong Kong amongst international/independent schools.

I wouldn’t hesitate to recommend a parent ambassador program to any school. Parents are the heart of a school. A team of parent ambassadors can help increase marketing efforts, manage the image and ultimately improve enrolments or the quality/fit of the applicants. Yet, choosing the parents carefully is key.

We suggest three key qualities to look for in recruiting parent ambassadors:

Passion. These parents eat, sleep and breathe the spirit of your school. They are positive about their child’s experiences and are already an advocate of the school in the community.

Credibility. These parents are respected in their field and in the school community. They, and their children in the school, have a “good record”.

Connectivity. These parents have connections in the community. They are probably not short term expats, but established members of the community with a wide circle of contacts.

The school’s goal is to create a group of parent ambassadors that reach into every segment of the community.

Parent ambassadors may take on five main roles:

Tour Guide – Some schools use Parent Ambassadors to give or assist with campus tours on a personalized visit or open house. This can be a great parent-to-parent connection. A satisfied “customer” will sell your school from their own experience and from a different perspective to a paid “salesperson”.

Personal Contact with Enquiries and Applicants – Your Parent Ambassadors can make personal contact with prospective parents. This contact can be part of a follow-up sequence as a phone call, email or hand-written note, depending on the parent, their preferred approach and time available.